< 2021 >
October 10 - October 16
  • 10
    October 10, 2021
    No events
  • 11
    October 11, 2021
    No events
  • 12
    October 12, 2021

    How to Deal with Violent & Aggressive Patients

    13:00 -16:30
    12/10/2021
    Agenda

     

    How To Deal With Violent & Aggressive Patients

    A Half Day Workshop

     

    Course Objectives:This workshop provides operational front line staff, in Primary Care, with the skills and understanding  to be have greater confidence in dealing with any  aggressive behaviour, which they may experience, safely

    It also provides the opportunity for personal reflection as well as peer-to-peer learning.  All delegates will receive a certificate of attendance

     

    Arrival
     Welcome, Introductions and Objectives

    Why do patients become aggressive?

    ·         Triggers to aggressive behaviour

    ·         Understanding the mind-set of an aggressive person

    ·         The legislative framework

     

    How to Assess the risk

    ·         Stage of escalation

    ·         How we may inadvertently compromise our own safety

    ·         Warning signs & symptoms

     

    Dynamic personal risk assessment

     

    Tea/Coffee
      

    How to respond to conflict

    ·         Our natural response to conflict

    ·         PAC/ AIM/LEAP Models

    ·         ‘Red rag’ words and phrases

    ·         Signalling non-aggression through body language

    ·         Acknowledging and responding to strong emotion

     

    Some Practical Scenarios

     

    Reflection & Action Plan

     

    Close
  • 13
    October 13, 2021

    Medical Terminology for Non Clinical Staff (Part 1)

    13:00 -16:30
    13/10/2021
    Agenda

     

    Medical Terminology for Non Clinical Staff

    A One Day Workshop

     

    Course Objectives:The objective of this one-day workshop is to give delegates an insight into the terminology that may be encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used. The workshop will be interactive and include opportunities for questions and discussion.
    Arrival
     Welcome, Introductions and Objectives

    Building Words

    Beginnings, Endings & Core Words

    The Cardiovascular System

    Blood and Lymphatics

    Break
     The Digestive System

    The Respiratory System

    The Urinary System

    Break
    The Nervous System

    The Sensory Organs

    ·         Ears, Eyes, Nose and Mouth

    ·         The Skin

    The Muscular and Skeletal Systems

    Break
    The Reproductive Systems

    ·         The Female System

    ·         The Male System

    The Endocrine System

    Tests, Investigation and Abbreviations

    Questions and Close
  • 14
    October 14, 2021

    Succeeding with Difficult People

    13:00 -16:30
    14/10/2021
    Agenda

     

    Succeeding with Difficult People

     

    A Half Day Workshop

     

     

    Course Objectives:The aim of this workshop is provide delegates with the skills to deal with difficult people in the workplace. These may be patients, colleagues or other people they meet in work situations.

    By the end of the workshop delegates will be more confident in their ability to deal with these tricky situations.

    Arrival
     Welcome, Introductions and Objectives

    Defining Difficult Behaviour

    Is it Me?

    The Importance of Assertiveness

    Ten Types of Difficult Behaviour

    The Importance of Listening Skills

    Interpreting Body Language

    Break
     Types of Aggressive Behaviour

    Dealing with Non Violent Aggressive Behaviour

    Some Basic Steps

    ·         Assertive language and techniques

    Personal action planning

    Questions and Close

    Social Prescribing Level 2 (Part 2)

    13:00 -16:30
    14/10/2021

    This Level 2 workshop has been developed for Practice Managers, Social Prescribing Link Workers and Supervisory-level clinical and non-clinical staff, to shape and further develop the Social Prescribing function within a Primary Care setting.  The objective is to look at the added value social prescribing can bring to a number of practice systems such as referrals templates, care pathway development and inter-practice relationships.  Delegates will explore how to work in a positive and pro-active way with patients in order to improve their health and social care journey and will also consider the wider implications of the Link Worker role whilst setting performance standards and evaluation of outcomes and output.

    Delegates will take a closer look at the models of collaboration, partnership and service development.  By the end of the workshop, delegates will have shared experiences, explored alternative and innovative ways of working within a network and the wider Health and Social Care Environment.  We take  brief look at development and funding opportunities to aid expansion and consider sue of tendering for grants whilst exploring the impact on sustainability.  We will consider how working together can improve services, create opportunities and secure futures for partner organisations.

    Topics covered will include:

    • Lessons learned, experiences shared, the evolving landscape
    • Quality Assurance, activity data, case studies and evidencing outcomes
    • Identifying patients who may benefit from Social Prescribing support
    • Referral templates/methods: information to share with the Social Prescriber and other external sources of referral
    • Working as a Team: getting it right through robust referral processes and pathways
    • Pathway development: communication between providers, patients at the centre of care
    • Flowcharts for practices and practitioners and allied Health and Social Care organisations
    • Personal Health Budgets, direct payments and integrated personal budgets to fund care
    • CVS structures and a brief overview of sustainability and funding streams
    • How CVS organisations are funded and activity/achievement analysed and reported
    • Bringing the services to your Practice/PCN/Patients; recognising gaps in services
    •  A look at some new and specialist services in the community.  Engaging with these new colleagues in care
    • Monitoring success; measure baseline activity, realistic goals and measuring outcomes/output
    • Developing tailored care plans and using these to work with patients
    • Managing patient expectations
    • Self-care, support for the Social Prescribing function
    • Next steps and action planning
  • 15
    October 15, 2021
    No events
  • 16
    October 16, 2021
    No events