- 10October 10, 2021No events
- 11October 11, 2021No events
- 12October 12, 2021
How to Deal with Violent & Aggressive Patients
Agenda How To Deal With Violent & Aggressive Patients
A Half Day Workshop
Course Objectives: This workshop provides operational front line staff, in Primary Care, with the skills and understanding to be have greater confidence in dealing with any aggressive behaviour, which they may experience, safely It also provides the opportunity for personal reflection as well as peer-to-peer learning. All delegates will receive a certificate of attendance
Arrival Welcome, Introductions and Objectives Why do patients become aggressive?
· Triggers to aggressive behaviour
· Understanding the mind-set of an aggressive person
· The legislative framework
How to Assess the risk
· Stage of escalation
· How we may inadvertently compromise our own safety
· Warning signs & symptoms
Dynamic personal risk assessment
Tea/Coffee How to respond to conflict
· Our natural response to conflict
· PAC/ AIM/LEAP Models
· ‘Red rag’ words and phrases
· Signalling non-aggression through body language
· Acknowledging and responding to strong emotion
Some Practical Scenarios
Reflection & Action Plan
Close - 13October 13, 2021
Medical Terminology for Non Clinical Staff (Part 1)
Agenda Medical Terminology for Non Clinical Staff
A One Day Workshop
Course Objectives: The objective of this one-day workshop is to give delegates an insight into the terminology that may be encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used. The workshop will be interactive and include opportunities for questions and discussion. Arrival Welcome, Introductions and Objectives Building Words
Beginnings, Endings & Core Words
The Cardiovascular System
Blood and Lymphatics
Break The Digestive System The Respiratory System
The Urinary System
Break The Nervous System The Sensory Organs
· Ears, Eyes, Nose and Mouth
· The Skin
The Muscular and Skeletal Systems
Break The Reproductive Systems · The Female System
· The Male System
The Endocrine System
Tests, Investigation and Abbreviations
Questions and Close - 14October 14, 2021
Succeeding with Difficult People
Agenda Succeeding with Difficult People
A Half Day Workshop
Course Objectives: The aim of this workshop is provide delegates with the skills to deal with difficult people in the workplace. These may be patients, colleagues or other people they meet in work situations. By the end of the workshop delegates will be more confident in their ability to deal with these tricky situations.
Arrival Welcome, Introductions and Objectives Defining Difficult Behaviour
Is it Me?
The Importance of Assertiveness
Ten Types of Difficult Behaviour
The Importance of Listening Skills
Interpreting Body Language
Break Types of Aggressive Behaviour Dealing with Non Violent Aggressive Behaviour
Some Basic Steps
· Assertive language and techniques
Personal action planning
Questions and Close Social Prescribing Level 2 (Part 2)
This Level 2 workshop has been developed for Practice Managers, Social Prescribing Link Workers and Supervisory-level clinical and non-clinical staff, to shape and further develop the Social Prescribing function within a Primary Care setting. The objective is to look at the added value social prescribing can bring to a number of practice systems such as referrals templates, care pathway development and inter-practice relationships. Delegates will explore how to work in a positive and pro-active way with patients in order to improve their health and social care journey and will also consider the wider implications of the Link Worker role whilst setting performance standards and evaluation of outcomes and output.
Delegates will take a closer look at the models of collaboration, partnership and service development. By the end of the workshop, delegates will have shared experiences, explored alternative and innovative ways of working within a network and the wider Health and Social Care Environment. We take brief look at development and funding opportunities to aid expansion and consider sue of tendering for grants whilst exploring the impact on sustainability. We will consider how working together can improve services, create opportunities and secure futures for partner organisations.
Topics covered will include:
- Lessons learned, experiences shared, the evolving landscape
- Quality Assurance, activity data, case studies and evidencing outcomes
- Identifying patients who may benefit from Social Prescribing support
- Referral templates/methods: information to share with the Social Prescriber and other external sources of referral
- Working as a Team: getting it right through robust referral processes and pathways
- Pathway development: communication between providers, patients at the centre of care
- Flowcharts for practices and practitioners and allied Health and Social Care organisations
- Personal Health Budgets, direct payments and integrated personal budgets to fund care
- CVS structures and a brief overview of sustainability and funding streams
- How CVS organisations are funded and activity/achievement analysed and reported
- Bringing the services to your Practice/PCN/Patients; recognising gaps in services
- A look at some new and specialist services in the community. Engaging with these new colleagues in care
- Monitoring success; measure baseline activity, realistic goals and measuring outcomes/output
- Developing tailored care plans and using these to work with patients
- Managing patient expectations
- Self-care, support for the Social Prescribing function
- Next steps and action planning
- 15October 15, 2021No events
- 16October 16, 2021No events
