- 23May 23, 2021No events
- 24May 24, 2021No events
- 25May 25, 2021No events
- 26May 26, 2021
Succeeding with Difficult People
Agenda Succeeding with Difficult People
A Half Day Workshop
Course Objectives: The aim of this workshop is provide delegates with the skills to deal with difficult people in the workplace. These may be patients, colleagues or other people they meet in work situations. By the end of the workshop delegates will be more confident in their ability to deal with these tricky situations.
Arrival Welcome, Introductions and Objectives Defining Difficult Behaviour
Is it Me?
The Importance of Assertiveness
Ten Types of Difficult Behaviour
The Importance of Listening Skills
Interpreting Body Language
Break Types of Aggressive Behaviour Dealing with Non Violent Aggressive Behaviour
Some Basic Steps
· Assertive language and techniques
Personal action planning
Questions and Close - 27May 27, 2021No events
- 28May 28, 2021No events
- 29May 29, 2021No events
Primary and Community Care Academy
Betsi Cadwaladr University Health Board