- 25July 25, 2021No events
- 26July 26, 2021No events
- 27July 27, 2021
How to Deal with Violent & Aggressive Patients
Agenda How To Deal With Violent & Aggressive Patients
A Half Day Workshop
Course Objectives: This workshop provides operational front line staff, in Primary Care, with the skills and understanding to be have greater confidence in dealing with any aggressive behaviour, which they may experience, safely It also provides the opportunity for personal reflection as well as peer-to-peer learning. All delegates will receive a certificate of attendance
Arrival Welcome, Introductions and Objectives Why do patients become aggressive?
· Triggers to aggressive behaviour
· Understanding the mind-set of an aggressive person
· The legislative framework
How to Assess the risk
· Stage of escalation
· How we may inadvertently compromise our own safety
· Warning signs & symptoms
Dynamic personal risk assessment
Tea/Coffee How to respond to conflict
· Our natural response to conflict
· PAC/ AIM/LEAP Models
· ‘Red rag’ words and phrases
· Signalling non-aggression through body language
· Acknowledging and responding to strong emotion
Some Practical Scenarios
Reflection & Action Plan
Close - 28July 28, 2021
Clinical Coding Read Version 2
Agenda Clinical Coding Read Version 2
A Half Day Workshop
Designed specifically for primary care staff involved in clinical coding using Read Version 2, this workshop will enable delegates to feel confident that they are coding correctly. Delegates will understand the structure of Read V2 and how this assists in selecting the correct code. The workshop will explore different search techniques and raise awareness of common pitfalls and errors to avoid. This half day workshop is theory-based, with demonstrations provided using the NHS Browser. A joint practical exercise will be undertaken during the session with input from delegates and a further exercise provided within the workbook should be completed back at practice to consolidate learning. Arrival Welcome, introductions and objectives Read codes – definition and purpose
The history of Read Codes and their development
Differences between coding in primary and secondary care
Why Read Code?
The structure of Read V2 – chapters and hierarchy
Hierarchy exercise
Common abbreviations
[ ] Codes derived from secondary care
Break Search techniques Common coding errors
The importance of episodicity
Hints and tips on coding correctly
Practical coding exercises – discharge summaries
Action planning
Questions and Close - 29July 29, 2021
- 30July 30, 2021No events
- 31July 31, 2021No events
Primary and Community Care Academy
Betsi Cadwaladr University Health Board