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  • 27
    July 27, 2021

    How to Deal with Violent & Aggressive Patients

    13:00 -16:30
    27/07/2021
    Agenda

     

    How To Deal With Violent & Aggressive Patients

    A Half Day Workshop

     

    Course Objectives:This workshop provides operational front line staff, in Primary Care, with the skills and understanding  to be have greater confidence in dealing with any  aggressive behaviour, which they may experience, safely

    It also provides the opportunity for personal reflection as well as peer-to-peer learning.  All delegates will receive a certificate of attendance

     

    Arrival
     Welcome, Introductions and Objectives

    Why do patients become aggressive?

    ·         Triggers to aggressive behaviour

    ·         Understanding the mind-set of an aggressive person

    ·         The legislative framework

     

    How to Assess the risk

    ·         Stage of escalation

    ·         How we may inadvertently compromise our own safety

    ·         Warning signs & symptoms

     

    Dynamic personal risk assessment

     

    Tea/Coffee
      

    How to respond to conflict

    ·         Our natural response to conflict

    ·         PAC/ AIM/LEAP Models

    ·         ‘Red rag’ words and phrases

    ·         Signalling non-aggression through body language

    ·         Acknowledging and responding to strong emotion

     

    Some Practical Scenarios

     

    Reflection & Action Plan

     

    Close