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This Level 2 workshop has been developed for Practice Managers, Social Prescribing Link Workers and Supervisory-level clinical and non-clinical staff, to shape and further develop the Social Prescribing function within a Primary Care setting.  The objective is to look at the added value social prescribing can bring to a number of practice systems such as referrals templates, care pathway development and inter-practice relationships.  Delegates will explore how to work in a positive and pro-active way with patients in order to improve their health and social care journey and will also consider the wider implications of the Link Worker role whilst setting performance standards and evaluation of outcomes and output.

Delegates will take a closer look at the models of collaboration, partnership and service development.  By the end of the workshop, delegates will have shared experiences, explored alternative and innovative ways of working within a network and the wider Health and Social Care Environment.  We take  brief look at development and funding opportunities to aid expansion and consider sue of tendering for grants whilst exploring the impact on sustainability.  We will consider how working together can improve services, create opportunities and secure futures for partner organisations.

Topics covered will include:

• Lessons learned, experiences shared, the evolving landscape
• Quality Assurance, activity data, case studies and evidencing outcomes
• Identifying patients who may benefit from Social Prescribing support
• Referral templates/methods: information to share with the Social Prescriber and other external sources of referral
• Working as a Team: getting it right through robust referral processes and pathways
• Pathway development: communication between providers, patients at the centre of care
• Flowcharts for practices and practitioners and allied Health and Social Care organisations
• Personal Health Budgets, direct payments and integrated personal budgets to fund care
• CVS structures and a brief overview of sustainability and funding streams
• How CVS organisations are funded and activity/achievement analysed and reported
• Bringing the services to your Practice/PCN/Patients; recognising gaps in services
•  A look at some new and specialist services in the community.  Engaging with these new colleagues in care
• Monitoring success; measure baseline activity, realistic goals and measuring outcomes/output
• Developing tailored care plans and using these to work with patients
• Managing patient expectations
• Self-care, support for the Social Prescribing function
• Next steps and action planning

By the end of this workshop, delegates will understand the NHS complaints procedure and be able to identify the key responsibilities and actions required at each stage.  Delegates will also be able to handle complaints in primary care effectively using this procedure.

This workshop will also focus on the need for a quality approach and quality standard.  Delegates will be able to identify the needs of patients and service users and design and implement quality standards to meet these.  This programme will conclude with delegates completing a quality action plan to implement their standards and plans for their evaluation.

Topics covered will include:

• The importance of complaints to the NHS and primary care
• Using complaints positively
• The national complaint handling guidance
• The framework for implementation in primary care settings
• Key roles and responsibilities in the framework
• Effective complaint handling – practical examples
• The importance of quality to primary health care
• Identifying the needs of service users
• Your practice charter
• Using quality standards
• Action planning to improve quality