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Sun | Mon | Tue | Wed | Thu | Fri | Sat |
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September | September | September | September | September | 1 | 2 |
3 | 4 | 5 - Recovering from the Pandemic – Leading your Team
13:00 -16:30 05/10/2021 | Agenda Recovering from the Pandemic – Leading your Team A Half Day Virtual Workshop | | Course Objectives: | This workshop provides operational front line team leaders and managers in Primary Care, with the opportunity to reflect on how they managed the challenges of dealing with a pandemic. Unpicking lessons learnt and looking for opportunities to include these in planning for the future. Especially planning to ensure a sustainable service is delivered by resilient people. The sessions provide the opportunity for personal reflection as well as peer-to-peer learning as well as the development of a personal action plan. All delegates will receive a certificate of attendance | | Arrival | | Module 1 90 Minutes | Welcome, Introductions and Objectives- Staff safety and risk management
- Remote working
- Staffing levels
- Prioritising workload
- Leading the team
| | Comfort Break | | Module 2 90 Minutes | - Emotional intelligence
- Listening skills
- Managing pressure
- Self-Care
- Mindfulness
- Mental health and burnout
Reflection & Action Plan | | Close |
- Advanced Practitioners Forum – Managing Fertility Issues in Primary Care
17:00 -18:00 05/10/2021 These sessions will be focused on ‘Bite Size’ learning for Primary Care Advanced Practitioners, breaking down complex subjects into more manageable chunks with five take home learning outcomes that can easily be put in place. All Advanced Clinical Practitioners working in Primary & Community Care are invited to attend these informal forums focused on Primary Care presentations, case studies and networking. The forums can be used towards CPD hours. To book a place, please email BCU.Academy@wales.nhs.uk
| 6 | 7 - Social Prescribing Level 2 (Part 1)
13:00 -16:30 07/10/2021 This Level 2 workshop has been developed for Practice Managers, Social Prescribing Link Workers and Supervisory-level clinical and non-clinical staff, to shape and further develop the Social Prescribing function within a Primary Care setting. The objective is to look at the added value social prescribing can bring to a number of practice systems such as referrals templates, care pathway development and inter-practice relationships. Delegates will explore how to work in a positive and pro-active way with patients in order to improve their health and social care journey and will also consider the wider implications of the Link Worker role whilst setting performance standards and evaluation of outcomes and output. Delegates will take a closer look at the models of collaboration, partnership and service development. By the end of the workshop, delegates will have shared experiences, explored alternative and innovative ways of working within a network and the wider Health and Social Care Environment. We take brief look at development and funding opportunities to aid expansion and consider sue of tendering for grants whilst exploring the impact on sustainability. We will consider how working together can improve services, create opportunities and secure futures for partner organisations. Topics covered will include: - Lessons learned, experiences shared, the evolving landscape
- Quality Assurance, activity data, case studies and evidencing outcomes
- Identifying patients who may benefit from Social Prescribing support
- Referral templates/methods: information to share with the Social Prescriber and other external sources of referral
- Working as a Team: getting it right through robust referral processes and pathways
- Pathway development: communication between providers, patients at the centre of care
- Flowcharts for practices and practitioners and allied Health and Social Care organisations
- Personal Health Budgets, direct payments and integrated personal budgets to fund care
- CVS structures and a brief overview of sustainability and funding streams
- How CVS organisations are funded and activity/achievement analysed and reported
- Bringing the services to your Practice/PCN/Patients; recognising gaps in services
- A look at some new and specialist services in the community. Engaging with these new colleagues in care
- Monitoring success; measure baseline activity, realistic goals and measuring outcomes/output
- Developing tailored care plans and using these to work with patients
- Managing patient expectations
- Self-care, support for the Social Prescribing function
- Next steps and action planning
- Clinical Coding Read Version 2
13:00 -16:30 07/10/2021 | Agenda Clinical Coding Read Version 2 A Half Day Workshop | | Designed specifically for primary care staff involved in clinical coding using Read Version 2, this workshop will enable delegates to feel confident that they are coding correctly. Delegates will understand the structure of Read V2 and how this assists in selecting the correct code. The workshop will explore different search techniques and raise awareness of common pitfalls and errors to avoid. This half day workshop is theory-based, with demonstrations provided using the NHS Browser. A joint practical exercise will be undertaken during the session with input from delegates and a further exercise provided within the workbook should be completed back at practice to consolidate learning. | | Arrival | | Welcome, introductions and objectives Read codes – definition and purpose The history of Read Codes and their development Differences between coding in primary and secondary care Why Read Code? The structure of Read V2 – chapters and hierarchy Hierarchy exercise Common abbreviations [ ] Codes derived from secondary care | | Break | | Search techniques Common coding errors The importance of episodicity Hints and tips on coding correctly Practical coding exercises – discharge summaries Action planning | | Questions and Close |
| 8 | 9 |
10 | 11 | 12 - How to Deal with Violent & Aggressive Patients
13:00 -16:30 12/10/2021 | Agenda How To Deal With Violent & Aggressive Patients A Half Day Workshop | | Course Objectives: | This workshop provides operational front line staff, in Primary Care, with the skills and understanding to be have greater confidence in dealing with any aggressive behaviour, which they may experience, safely It also provides the opportunity for personal reflection as well as peer-to-peer learning. All delegates will receive a certificate of attendance | | Arrival | | | Welcome, Introductions and Objectives Why do patients become aggressive? · Triggers to aggressive behaviour · Understanding the mind-set of an aggressive person · The legislative framework How to Assess the risk · Stage of escalation · How we may inadvertently compromise our own safety · Warning signs & symptoms Dynamic personal risk assessment | | Tea/Coffee | | | How to respond to conflict · Our natural response to conflict · PAC/ AIM/LEAP Models · ‘Red rag’ words and phrases · Signalling non-aggression through body language · Acknowledging and responding to strong emotion Some Practical Scenarios Reflection & Action Plan | | Close |
| 13 - Medical Terminology for Non Clinical Staff (Part 1)
13:00 -16:30 13/10/2021 | Agenda Medical Terminology for Non Clinical Staff A One Day Workshop | | Course Objectives: | The objective of this one-day workshop is to give delegates an insight into the terminology that may be encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used. The workshop will be interactive and include opportunities for questions and discussion. | | Arrival | | | Welcome, Introductions and Objectives Building Words Beginnings, Endings & Core Words The Cardiovascular System Blood and Lymphatics | | Break | | | The Digestive System The Respiratory System The Urinary System | | Break | | The Nervous System The Sensory Organs · Ears, Eyes, Nose and Mouth · The Skin The Muscular and Skeletal Systems | | Break | | The Reproductive Systems · The Female System · The Male System The Endocrine System Tests, Investigation and Abbreviations | | Questions and Close |
| 14 - Succeeding with Difficult People
13:00 -16:30 14/10/2021 | Agenda Succeeding with Difficult People A Half Day Workshop | | Course Objectives: | The aim of this workshop is provide delegates with the skills to deal with difficult people in the workplace. These may be patients, colleagues or other people they meet in work situations. By the end of the workshop delegates will be more confident in their ability to deal with these tricky situations. | | Arrival | | | Welcome, Introductions and Objectives Defining Difficult Behaviour Is it Me? The Importance of Assertiveness Ten Types of Difficult Behaviour The Importance of Listening Skills Interpreting Body Language | | Break | | | Types of Aggressive Behaviour Dealing with Non Violent Aggressive Behaviour Some Basic Steps · Assertive language and techniques Personal action planning | | Questions and Close |
- Social Prescribing Level 2 (Part 2)
13:00 -16:30 14/10/2021 This Level 2 workshop has been developed for Practice Managers, Social Prescribing Link Workers and Supervisory-level clinical and non-clinical staff, to shape and further develop the Social Prescribing function within a Primary Care setting. The objective is to look at the added value social prescribing can bring to a number of practice systems such as referrals templates, care pathway development and inter-practice relationships. Delegates will explore how to work in a positive and pro-active way with patients in order to improve their health and social care journey and will also consider the wider implications of the Link Worker role whilst setting performance standards and evaluation of outcomes and output. Delegates will take a closer look at the models of collaboration, partnership and service development. By the end of the workshop, delegates will have shared experiences, explored alternative and innovative ways of working within a network and the wider Health and Social Care Environment. We take brief look at development and funding opportunities to aid expansion and consider sue of tendering for grants whilst exploring the impact on sustainability. We will consider how working together can improve services, create opportunities and secure futures for partner organisations. Topics covered will include: - Lessons learned, experiences shared, the evolving landscape
- Quality Assurance, activity data, case studies and evidencing outcomes
- Identifying patients who may benefit from Social Prescribing support
- Referral templates/methods: information to share with the Social Prescriber and other external sources of referral
- Working as a Team: getting it right through robust referral processes and pathways
- Pathway development: communication between providers, patients at the centre of care
- Flowcharts for practices and practitioners and allied Health and Social Care organisations
- Personal Health Budgets, direct payments and integrated personal budgets to fund care
- CVS structures and a brief overview of sustainability and funding streams
- How CVS organisations are funded and activity/achievement analysed and reported
- Bringing the services to your Practice/PCN/Patients; recognising gaps in services
- A look at some new and specialist services in the community. Engaging with these new colleagues in care
- Monitoring success; measure baseline activity, realistic goals and measuring outcomes/output
- Developing tailored care plans and using these to work with patients
- Managing patient expectations
- Self-care, support for the Social Prescribing function
- Next steps and action planning
| 15 | 16 |
17 | 18 | 19 | 20 - Making Reflective Practice Real – For ACPs in Primary Care (Cohort 1)
09:30 -11:30 20/10/2021 No additional detail for this event. - Medical Terminology for Non Clinical Staff (Part 2)
13:00 -16:30 20/10/2021 | Agenda Medical Terminology for Non Clinical Staff A One Day Workshop | | Course Objectives: | The objective of this one-day workshop is to give delegates an insight into the terminology that may be encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used. The workshop will be interactive and include opportunities for questions and discussion. | | Arrival | | | Welcome, Introductions and Objectives Building Words Beginnings, Endings & Core Words The Cardiovascular System Blood and Lymphatics | | Break | | | The Digestive System The Respiratory System The Urinary System | | Break | | The Nervous System The Sensory Organs · Ears, Eyes, Nose and Mouth · The Skin The Muscular and Skeletal Systems | | Break | | The Reproductive Systems · The Female System · The Male System The Endocrine System Tests, Investigation and Abbreviations | | Questions and Close |
| 21 | 22 | 23 |
24 | 25 | 26 - Promoting Quality & Handling Complaints
13:00 -16:30 26/10/2021 By the end of this workshop, delegates will understand the NHS complaints procedure and be able to identify the key responsibilities and actions required at each stage. Delegates will also be able to handle complaints in primary care effectively using this procedure. This workshop will also focus on the need for a quality approach and quality standard. Delegates will be able to identify the needs of patients and service users and design and implement quality standards to meet these. This programme will conclude with delegates completing a quality action plan to implement their standards and plans for their evaluation. Topics covered will include: - The importance of complaints to the NHS and primary care
- Using complaints positively
- The national complaint handling guidance
- The framework for implementation in primary care settings
- Key roles and responsibilities in the framework
- Effective complaint handling – practical examples
- The importance of quality to primary health care
- Identifying the needs of service users
- Your practice charter
- Using quality standards
- Action planning to improve quality
| 27 | 28 - Succeeding with Difficult People
13:00 -16:30 28/10/2021 | Agenda Succeeding with Difficult People A Half Day Workshop | | Course Objectives: | The aim of this workshop is provide delegates with the skills to deal with difficult people in the workplace. These may be patients, colleagues or other people they meet in work situations. By the end of the workshop delegates will be more confident in their ability to deal with these tricky situations. | | Arrival | | | Welcome, Introductions and Objectives Defining Difficult Behaviour Is it Me? The Importance of Assertiveness Ten Types of Difficult Behaviour The Importance of Listening Skills Interpreting Body Language | | Break | | | Types of Aggressive Behaviour Dealing with Non Violent Aggressive Behaviour Some Basic Steps · Assertive language and techniques Personal action planning | | Questions and Close |
| 29 | 30 |
31 | November | November | November | November | November | November |
