- 25April 25, 2021No events
- 26April 26, 2021No events
- 27April 27, 2021
Succeeding with Difficult People
Agenda Succeeding with Difficult People
A Half Day Workshop
Course Objectives: The aim of this workshop is provide delegates with the skills to deal with difficult people in the workplace. These may be patients, colleagues or other people they meet in work situations. By the end of the workshop delegates will be more confident in their ability to deal with these tricky situations.
Arrival Welcome, Introductions and Objectives Defining Difficult Behaviour
Is it Me?
The Importance of Assertiveness
Ten Types of Difficult Behaviour
The Importance of Listening Skills
Interpreting Body Language
Break Types of Aggressive Behaviour Dealing with Non Violent Aggressive Behaviour
Some Basic Steps
· Assertive language and techniques
Personal action planning
Questions and Close - 28April 28, 2021
Medical Terminology for Non Clinical Staff (Part 2)
Agenda Medical Terminology for Non Clinical Staff
A One Day Workshop
Course Objectives: The objective of this one-day workshop is to give delegates an insight into the terminology that may be encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used. The workshop will be interactive and include opportunities for questions and discussion. Arrival Welcome, Introductions and Objectives Building Words
Beginnings, Endings & Core Words
The Cardiovascular System
Blood and Lymphatics
Break The Digestive System The Respiratory System
The Urinary System
Break The Nervous System The Sensory Organs
· Ears, Eyes, Nose and Mouth
· The Skin
The Muscular and Skeletal Systems
Break The Reproductive Systems · The Female System
· The Male System
The Endocrine System
Tests, Investigation and Abbreviations
Questions and Close - 29April 29, 2021No events
- 30April 30, 2021No events
- 01May 1, 2021No events
Primary and Community Care Academy
Betsi Cadwaladr University Health Board