Name: How to Deal with Violent & Aggressive Patients
Start: 2021-04-21 13:00
End: 2021-04-21 16:30

< 2021 >

April 18 - April 24

April 20, 2021

13:00 -16:30

20/04/2021

Agenda Medical Terminology for Non Clinical Staff A One Day Workshop
Course Objectives:	The objective of this one-day workshop is to give delegates an insight into the terminology that may be encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used. The workshop will be interactive and include opportunities for questions and discussion.
	Arrival
	Welcome, Introductions and Objectives Building Words Beginnings, Endings & Core Words The Cardiovascular System Blood and Lymphatics
	Break
	The Digestive System The Respiratory System The Urinary System
	Break
	The Nervous System The Sensory Organs · Ears, Eyes, Nose and Mouth · The Skin The Muscular and Skeletal Systems
	Break
	The Reproductive Systems · The Female System · The Male System The Endocrine System Tests, Investigation and Abbreviations
	Questions and Close

April 21, 2021

13:00 -16:30

21/04/2021

Agenda How To Deal With Violent & Aggressive Patients A Half Day Workshop
Course Objectives:	This workshop provides operational front line staff, in Primary Care, with the skills and understanding to be have greater confidence in dealing with any aggressive behaviour, which they may experience, safely It also provides the opportunity for personal reflection as well as peer-to-peer learning. All delegates will receive a certificate of attendance
	Arrival
	Welcome, Introductions and Objectives Why do patients become aggressive? · Triggers to aggressive behaviour · Understanding the mind-set of an aggressive person · The legislative framework How to Assess the risk · Stage of escalation · How we may inadvertently compromise our own safety · Warning signs & symptoms Dynamic personal risk assessment
	Tea/Coffee
	How to respond to conflict · Our natural response to conflict · PAC/ AIM/LEAP Models · ‘Red rag’ words and phrases · Signalling non-aggression through body language · Acknowledging and responding to strong emotion Some Practical Scenarios Reflection & Action Plan
	Close